Alex Ruben
How to Resolve Xbox App Account Mismatch with Microsoft Store
If you are encountering the “Account Mismatch – Your Xbox account is different from your Microsoft Store account” error while using the Xbox app, you’re not alone. This issue can occur when your Xbox account and Microsoft Store account are not properly synced. This tutorial will guide you through a step-by-step process to fix this error and ensure that your accounts are connected correctly. Following these steps will help you access your games and services without interruptions on Windows 10 and Windows 11.
Step 1: Close the Xbox App
The first step to resolving the account mismatch error is to ensure that the Xbox app is closed completely. To do this, right-click on the Xbox app icon in the taskbar and select Close Window or simply use the keyboard shortcut Alt + F4 to exit the application. This ensures no background processes are interfering with the account syncing.
Step 2: Sign Out from Microsoft Store
Next, you will need to sign out of your Microsoft Store account. Open the Microsoft Store by searching for it in the Start menu. Once the Store is open, click on the profile icon located in the top right corner. Select Sign out from the dropdown menu to log out of your current account. After signing out, log back in using the correct Microsoft account that you want to link to your Xbox app. This step is crucial as it synchronizes your store purchases and services with your Xbox account.
Step 3: Relaunch the Xbox App
After successfully signing out and back into the Microsoft Store, you should now relaunch the Xbox app. Search for Xbox in the Start menu and click on it. This will initiate the app, and ideally, the previous account mismatch error should be resolved. Verify that you can access all your games and subscriptions without any issues.
Extra Tips & Common Issues
If you continue to experience problems after following the above steps, consider the following tips:
- Ensure that your Windows operating system is up to date. Outdated versions can cause compatibility issues.
- Check for any pending updates for the Xbox app in the Microsoft Store and install them.
- Clear the cache for both the Microsoft Store and Xbox app by navigating to Settings > Apps, selecting the respective app, and clicking on Advanced options to find the clear cache option.
Conclusion
By following these straightforward steps, you should be able to resolve the account mismatch error between your Xbox app and Microsoft Store. This solution not only reinstates access to your gaming content but also enhances your overall user experience. If you face further issues, consider reaching out to Microsoft Support for additional assistance.
Frequently Asked Questions
Why does the account mismatch error occur?
This error typically arises when the Xbox app is logged into a different Microsoft account than the Microsoft Store, leading to access issues with games and services.
Can I use multiple accounts on the Xbox app?
No, the Xbox app is designed to work with a single Microsoft account at a time. Ensure you are logged into the correct account to avoid mismatches.
What should I do if the issue persists after following the steps?
If the error continues, consider resetting the Xbox app or reinstalling it. Additionally, check for any system updates that may resolve underlying issues.