Alex Ruben
How to Resolve the Xbox App WebView2 Runtime Error on Windows
If you’re encountering the error message “To sign in to Xbox, please install this framework WebView2 runtime” while trying to access the Xbox app, you’re not alone. This error can prevent you from signing in and using the app effectively. Fortunately, this guide will walk you through the process of installing the WebView2 runtime on your Windows PC, thereby resolving this issue. By following the steps outlined below, you will be able to successfully sign in to the Xbox app and enjoy your gaming experience without interruptions.
Before you begin, ensure that you are using a Windows 10 or Windows 11 operating system, as this guide is applicable for both. Additionally, you will need an internet connection to download the necessary files.
Step 1: Download Microsoft Edge WebView2 Runtime
To start, you’ll need to download the Microsoft Edge WebView2 runtime. This is crucial for the Xbox app to function properly. Follow these instructions:
- Visit the Microsoft Edge WebView2 download page.
- Scroll down to find the section labeled “Evergreen Standalone Installer”.
- You’ll see two options for download: x64 and x86. The version you should choose depends on your system architecture.
Step 2: Determine Your System Architecture
To select the appropriate version of WebView2, you need to determine whether your system is 32-bit or 64-bit. Here’s how to check:
- Press Windows + S to open the search bar.
- Type System Information and select it from the results.
- In the System Information window, look for the System Type entry. It will indicate whether your system is x64-based PC or x86-based PC.
Choose the corresponding download based on your system type:
- If your system type is x64, download the x64 version.
- If your system type is x86, download the x86 version.
Step 3: Install the WebView2 Runtime
Once the installer has finished downloading, follow these steps to install it:
- Locate the downloaded installer file, usually found in your Downloads folder.
- Double-click the installer to launch it.
- Follow the on-screen prompts to complete the installation. If prompted, click Accept to agree to the terms.
- Wait for the installation to finish. If you receive an error stating that the installation failed, it could be because WebView2 is already installed on your system.
Step 4: Restart Your Computer
After the installation is complete, it’s important to restart your computer. This ensures that all changes take effect and that the Xbox app can recognize the newly installed WebView2 runtime.
Step 5: Sign into the Xbox App
Once your computer has restarted, open the Xbox app and attempt to sign in again. The error should now be resolved, allowing you to access your gaming content without any issues.
Extra Tips & Common Issues
If you continue to experience issues:
- Ensure that your Windows operating system is up to date. Check for updates in Settings > Update & Security > Windows Update.
- Consider reinstalling the Xbox app if the error persists even after installing WebView2.
- If you have antivirus or firewall software, make sure it is not blocking the Xbox app or the WebView2 runtime.
Frequently Asked Questions
What is WebView2 Runtime?
WebView2 Runtime is a component that allows applications to display web content using Microsoft Edge. Many modern applications, including the Xbox app, rely on it to function correctly.
Can I uninstall WebView2 Runtime after fixing the error?
It is not recommended to uninstall WebView2 Runtime as many applications may depend on it. Keeping it installed ensures better compatibility with various apps.
What should I do if the installation fails?
If the installation of WebView2 fails, make sure you are downloading the correct version for your system. If the problem persists, you may need to check your system for any existing installations or conflicts with other software.