Alex Ruben
How to Resolve PIN Issues and Fix Error Code 0x80090010 in Windows 11
Encountering the error “Something Went Wrong” accompanied by error code 0x80090010 can be frustrating, especially when it prevents you from accessing your PIN in Windows 11. This guide will walk you through several step-by-step solutions to resolve this issue, whether it’s due to a corrupted PIN or a sign-in problem. By following these practical methods, you’ll quickly regain access to your system and be back on track.
Before proceeding, ensure that you are using a Windows 11 PC, and have administrative privileges on your account. Familiarity with Windows settings, file management, and basic troubleshooting steps will be helpful. Make sure your system is updated to the latest version of Windows 11 for best results.
Step 1: Restart Your Computer
The first and simplest step is to restart your computer. This can resolve minor glitches that may be causing the error. To do this, click on the Start button, select the power icon, and choose Restart. Once your PC has rebooted, check if the issue persists.
Step 2: Sign Out and Sign Back In
If restarting doesn’t fix the problem, try signing out of your account and signing back in. Hold down the Windows key and press L to lock your screen. Then, enter your password to log back in. This action can refresh your session and may resolve the PIN access issue.
Step 3: Reset Your PIN
If you’re still unable to access your PIN, you may need to reset it. To do this:
- Open Settings by pressing Windows + I.
- Navigate to Accounts.
- Select Sign-in options.
- Under the PIN (Windows Hello) section, click on I forgot my PIN and follow the prompts to reset your PIN.
Step 4: Remove Any Additional User Accounts
If you are using multiple user accounts on your PC, it may cause conflicts. You should remove any unnecessary accounts. To do this:
- Go to Settings.
- Navigate to Accounts.
- Select Family & other users.
- Remove any user accounts that are not needed by clicking on the account and selecting Remove.
Step 5: Delete the NGC Folder
If the problem persists, deleting the NGC folder where the PIN data is stored might help. Follow these steps:
- Press Windows + R to open the Run dialog.
- Type the following path to access the NGC folder:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGCand press Enter. - Right-click on the folder and select Properties to change the ownership to your user account if needed.
- Delete all files inside the NGC folder.
Step 6: Reset Your PC
If none of the above methods work, as a last resort, you may need to reset your PC. To do so:
- Open Settings.
- Navigate to the System section.
- Scroll down and select Recovery.
- Click on Reset this PC and follow the on-screen instructions. Choose to keep your files if you want to preserve your personal data.
Extra Tips & Common Issues
When troubleshooting this error, ensure that your Windows is up to date and that you have a stable internet connection. If you encounter issues while deleting the NGC folder, double-check your permissions. Also, consider temporarily disabling any third-party antivirus software that might interfere with system processes.
Conclusion
By following these steps, you should be able to resolve the “Something Went Wrong” error with code 0x80090010 and regain access to your PIN in Windows 11. These solutions are designed to address the most common causes of this issue. If you continue to experience problems, consider consulting Microsoft Support for further assistance.
Frequently Asked Questions
What does error code 0x80090010 mean?
Error code 0x80090010 generally indicates issues with your PIN or sign-in options in Windows 11, often due to corrupted files or settings.
Can I recover my PIN without resetting my PC?
Yes, you can try resetting your PIN through the settings or deleting the NGC folder, as outlined in the guide.
Is resetting my PC safe?
Resetting your PC is generally safe, especially if you choose the option to keep your files. However, it is always recommended to back up your important data before proceeding.