Alex Ruben
How to Resolve “It Looks Like Something Went Wrong” Error on Xbox Game Pass Purchase
If you’re encountering the frustrating “It Looks Like Something Went Wrong” error while trying to purchase or subscribe to Xbox Game Pass through the Microsoft Store, you’re not alone. This guide provides a comprehensive step-by-step approach to troubleshoot and resolve this issue on Windows 10 and Windows 11. By following these steps, you can successfully make your purchase and enjoy the extensive library of games that Xbox Game Pass has to offer.
Before you begin, ensure that your system is updated to the latest version of Windows, and confirm that you have a stable internet connection. This guide is applicable for both desktop and laptop users.
Step 1: Check for Windows Updates
First, it is crucial to ensure that your operating system is up-to-date. Outdated software can often lead to compatibility issues.
- Press the Windows key and type Check for updates. Select the option from the results.
- In the Windows Update settings, click on Check for updates and install any available updates.
Step 2: Verify Date and Time Settings
Incorrect date and time settings can cause issues with purchases on the Microsoft Store. Follow these steps to correct them:
- Search for Date & time settings in the Windows search bar and open it.
- Ensure that your time zone is set correctly. Enable the option for Set time automatically.
- Scroll down and click on Sync now to synchronize your date and time.
Step 3: Confirm Language and Region Settings
Ensure that your region and language settings are configured correctly, as this can affect your ability to make purchases.
- Open Language and region settings via the Windows search bar.
- Check that your country or region is set correctly and that the regional format matches your location.
Step 4: Reset Microsoft Store Cache
Resetting the Microsoft Store cache can resolve various issues, including purchase errors. Here’s how to do it:
- Open the Windows search bar and type
wsreset.exe. Click on it to run the command. - This will reset the Microsoft Store cache and may take a few moments to complete.
Step 5: Reset Microsoft Store Application
If the issue persists, resetting the Microsoft Store app might help:
- Search for Microsoft Store in the Windows search bar and select it.
- In the app settings, scroll down and click on Terminate.
- Next, click on Reset and confirm your choice when prompted.
Step 6: Reset Xbox Application
Similarly, resetting the Xbox application can clear any problematic settings:
- Type Xbox in the search bar and select the app settings.
- Scroll down and click on Terminate, followed by Reset.
Step 7: Restart Your Computer
After completing the above steps, restart your computer to ensure that all changes take effect. This can often resolve lingering issues.
Extra Tips & Common Issues
Here are some additional tips to help you troubleshoot any remaining issues:
- Ensure that your payment method is valid and up to date.
- Check your internet connection to confirm it’s stable and not causing interruptions.
- Consider temporarily disabling any VPNs or proxies, as they might interfere with purchases.
Conclusion
By following these steps, you should be able to resolve the “It Looks Like Something Went Wrong” error on the Microsoft Store when attempting to purchase Xbox Game Pass. If the issue persists after trying all the steps, consider contacting Microsoft Support for further assistance.
Frequently Asked Questions
What if I still see the error after following all the steps?
If the error continues, it may be a temporary issue with the Microsoft Store. Waiting and trying again later or contacting Microsoft Support can help.
Can I use Xbox Game Pass on multiple devices?
Yes, Xbox Game Pass can be used across multiple devices, provided you are signed in with the same Microsoft account.
Is there a way to contact Microsoft Support?
Yes, you can visit the Microsoft Support website for assistance with your account and subscriptions.