Alex Ruben
How To Request a Refund From Epic Games in 2025
If you’ve bought a game or item on Epic Games and it’s just not what you expected, or maybe it doesn’t run right on your setup, figuring out how to get that refund can feel a bit confusing. This guide aims to clear that up and show you the actual steps needed. Usually, if you’re within the 14-day window and haven’t played more than 2 hours, it’s pretty straightforward. But sometimes, the refund process gets stuck, or the menu options aren’t obvious, especially since Epic’s website can be a bit clunky. So, here’s how to get past all that hassle and get your money back without pulling your hair out.
How to Request a Refund from Epic Games
Access your account properly
First, you gotta sign in to Epic Games website. Click on Sign In at the top right, punch in your login details, and get into your account. Because of course, Epic makes you jump through a few hoops just to see your purchase history.
Navigate to your account settings
Once logged in, click on your username in the top right corner, then pick Account. This opens the dashboard where all your account info lives—your transaction history, profile, and all that. It’s kinda buried, so don’t be surprised if it takes a little hunting around.
Find your transaction and check your eligibility
In the account menu on the left, click on Transactions. Here’s where you see all your buys, including games and premium items. Look for the one you want a refund for. On some setups, the refund button is a dropdown next to the purchase, and on others, you might need to click into the item details first.
Important: Make sure your purchase was made less than 14 days ago and that you’ve played for under 2 hours. If either of these aren’t met, your refund request might get denied—so double-check before you even try. It’s a pain, but better safe than sorry.
Kick off the refund request
If your purchase qualifies, click on the dropdown menu next to it, and look for that Refund option. Sometimes it’s a button, sometimes it’s a context menu. If you don’t see it, you could be in the wrong area or the purchase might not be eligible anymore. On one machine, the refund option didn’t show up until I reopened the site after a cache clear, so try that if it’s not showing.
Finish the process and confirm
Follow the prompts, which usually just ask for confirmation and maybe a reason for the refund. Fill out any details if needed, then submit. You’ll get a confirmation email or on-screen notice—and now it’s just a waiting game while Epic reviews your request. Be aware: sometimes, the refund process can be delayed or complicated depending on their workload or if there’s suspicion of abuse. On some machines, the refund approval email pops up a few hours later, but sometimes it takes days. Patience is key.
Extra Tips & Common Pitfalls
Double-check your eligibility before clicking “submit”—Epic is pretty strict on the 14-day and 2-hour rules, and if you don’t meet them, your request might just be rejected without much explanation. Keep the confirmation email handy—because if they deny it, you’ll need those details if you want to contact support later. Also, if things seem weird or you get no response, logging out and back in, or clearing browser cache or trying a different device, can sometimes nudge things along. And if the refund button is missing altogether, it might be because your purchase was made via third-party payment providers or it’s outside the window.
Wrap-up
Getting a refund from Epic Games isn’t super complicated if you follow the right route. Just remember to verify your eligibility first, then dig into your transaction history carefully. Sometimes, the process feels a little wonky—especially if the website glitches or if the refund option hides behind menus—it’s kind of weird, but persistent clicking usually gets you there. The main thing is: don’t rush, and double-check all the criteria before submitting your request. Good luck!
Summary
- Sign into Epic Games account at their official site
- Go to Account > Transactions
- Find your purchase, check if it’s eligible (under 14 days & less than 2 hours played)
- Click the dropdown next to the purchase, hit Refund
- Follow prompts, confirm, and wait for approval
Concluding thoughts
Fundamentally, it’s about keeping track of your purchases and understanding the rules. Sometimes the website’s not as friendly as it could be—getting the refund button to pop up is a small dance. But if the criteria are met, chances are good that Epic will honor your request. Fingers crossed this helps, and maybe it’ll save someone a headache or two.